Resources for Families or Individuals Seeking Services

All services require a current psychological (within 5 years or less) establishing an I/DD and Medicaid for Innovations and b-3 services. The access number and information is listed below. Underneath that is information on state-funded services.


Access To Services

Cardinal Innovations Healthcare has a 24-hour, toll-free number, which is answered by our Access Call Center staff. The Access/Crisis number is :1-800-939-5911. Write this number on something you always have with you. Use this number to get information, referrals to community organizations, to request services or to get help or advice in a crisis. Professionals answer the phone at the Access Call Center 24 hours a day, 7 days a week and 365 days a year for the following needs:

  • Telephone assessments and enrollment of individuals for mental health, intellectual and developmental disabilities, and substance use disorder services.
  • Information on community resources for mental health, intellectual and developmental disabilities and substance use disorder.
  • Crisis intervention by telephone or to arrange for an emergency face-to-face clinical assessment related to a crisis.
  • Referral for services to Cardinal Innovations Healthcare local network of providers.
  • If you are not currently receiving treatment but would like to, your first step is to call the Access Call Center to make an appointment for evaluation and intake.
State-Funded Services for Individuals without Medicaid

Cardinal Innovations Healthcare manages state-funded services for mental health, intellectual and developmental disability and substance use disorder services in the 20-county area of Alamance, Cabarrus, Caswell, Chatham, Davidson, Davie, Forsyth, Franklin, Granville, Halifax, Mecklenburg, Orange, Person, Rockingham, Rowan, Stanly, Stokes, Union, Vance and Warren counties. State-funded services are available to individuals who do not have private insurance or Medicaid benefits. State services are subject to available funding and are not an entitlement.

Members who receive state-funded services are subject to a sliding-fee scale, which means they may be responsible for some percentage of the cost of services. Additionally, eligibility for some state-funded services is not based on income, such as Respite Care for Developmental Disabilities and Adult Developmental Vocational Programs (ADVP).

Because state services depend on available funds, there may be a waiting list for these services. A waiting list may be necessary when the demand for services is greater than available resources (non-Medicaid funds only) or when service capacity is reached and there are no available providers for the service. The Cardinal Innovations Healthcare Utilization Management Department maintains a waiting list for all services meeting the service capacity or funding limitations.

Services are offered for mental health, intellectual/developmental disability and substance use disorder needs at several levels: basic, basic augmented and enhanced. The services that you may be eligible for are based on your needs, treatment history and the state’s definition of medical necessity.