Tailored Care Management
what is tailored care management?
Option 1
Tailored Care Management is a North Carolina Medicaid service option. Care managers coordinate all aspects of a person’s healthcare needs to enhance their well-being and quality of life.
InReach provides a network of community-based services. Individuals who receive waiver funding work with their team to develop a person-centered plan of care and request the services and supports they need.
Individuals who opt for Tailored Care Management will be assigned a dedicated care manager. This Care manager, with the backing of a specialized team, collaborates with their physicians, links them to essential resources, and establishes a support network to achieve improved health and better quality of life outcomes.
Option 2
Tailored Care Management is a North Carolina Medicaid service that helps individuals manage every aspect of their healthcare. Through this program, care managers work alongside individuals to support their overall well-being and quality of life.
At InReach, we connect people to a broad network of community-based services. Individuals receiving waiver funding collaborate with their team to create a personalized care plan and request the services and supports that best fit their needs.
By choosing Tailored Care Management, each person is paired with a dedicated care manager. Backed by a specialized team, the care manager works directly with physicians, connects individuals to vital resources, and builds a strong support network—all with the goal of improving health outcomes and enhancing quality of life.
Option 3
Tailored Care Management is a North Carolina Medicaid service that coordinates all aspects of an individual’s healthcare to improve well-being and quality of life.
Through InReach, individuals with waiver funding create a personalized care plan and access community-based services that match their needs.
Those who choose Tailored Care Management are paired with a dedicated care manager and support team who collaborate with physicians, connect them to vital resources, and build a strong support network for better health and quality of life.
InReach provides Tailored Care Management (TCM) in Cabarrus, Mecklenburg, and Union counties. Tailored Care Management provides Tailored Plan members (individuals with intellectual/developmental disabilities) with a Care Manager, a professional trained in assisting individuals with I/DD along with addressing physical health needs and unmet health-related resources. Members will receive integrated, whole-person care management from a dedicated Care Manager.
The Care Manager works directly with the member and his/her team of medical and clinical professionals and family/caregivers. The resources and support services the member needs are then identified and secured.
The overall goal of the Tailored Care Management model is improved health outcomes for Tailored Plan members.
Who Qualifies for Tailored Care Management?
There are eligibility guidelines for TCM. If you are interested in learning more and to find out if you qualify for this service, please contact Erica Massey at emassey@inreachnc.org.

